Shipping policy

It is the sender's responsibility to ensure that we have the necessary access information to deliver your order. If the delivery of your order is rejected by your recipient or our access is denied or impeded, we will not be able to issue a refund.

If your recipient is unavailable to receive your order or there is no answer at the door, you agree that we may place the order outside, leave the order with a neighbor to deliver to your recipient, leave the order at the front desk or with a front desk attendant, or any other alternative that we deem necessary using our judgment. Weather and temperature may affect the product lifespan, so you agree to contact your recipient to ensure that they locate the order in a timely manner.

When placing your order, you are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of inaccurate or incomplete information. 

We will make our best efforts to deliver your order on the date and within the time window selected, but you agree that many unforeseen factors including but not limited to weather, mechanical breakdown, staff shortages, traffic, road closures, etcetera,  may cause your order to be delivered outside of the selected date or time frame.